Help Desk Level 1

Merchant Lynx Services • Palm Beach Gardens, FL

428d • $40,560 - $43,680 • Onsite

About The Position

The Help Desk Level 1 position at Merchant Lynx Services involves providing technical support and troubleshooting assistance to end-users. This role is essential for diagnosing and resolving hardware, software, and network issues, ensuring smooth IT operations within the organization. The position requires collaboration with other IT team members and documentation of support activities.

Requirements

• Ability to pass a criminal background check.
• Must be able to pass E-Verification as the company does not offer professional visa sponsorship.
• Proven experience as a Help Desk Analyst or similar role.
• Strong knowledge of Windows operating systems (Windows 10, 11) and Windows Active Directory environment.
• Familiarity with TCP/IP networking protocols and troubleshooting techniques.
• Proficiency in software troubleshooting and resolving technical issues.
• Excellent customer service skills with the ability to communicate technical information to non-technical users and vice versa.
• Ability to work independently and prioritize tasks in a fast-paced environment.
• Knowledge of IT infrastructure components such as servers, switches, routers, etc.
• CompTIA A+ certification is a plus.
• Knowledge of Office 365 administration is a plus.

Nice To Haves

• CompTIA A+ certification is a plus.
• Knowledge of Office 365 administration is a plus.

Responsibilities

• Provide technical support and troubleshooting assistance to end-users via phone, email, or in-person.
• Diagnose and resolve hardware, software, and network issues.
• Install, configure, and maintain computer systems and software applications.
• Set up and support mobile devices such as smartphones and tablets.
• Collaborate with other IT team members to resolve complex technical issues.
• Document all support activities and resolutions in a ticketing system.
• Assist with the implementation of IT infrastructure projects.
• Maintain inventory of hardware and software assets.

Benefits

• 401(k)
• Paid time off
• Parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED