Help Desk / Network Analyst

$54,080 - $66,560/Yr

Panurgy - Hanover, NJ

Full-time - Entry Level

Remote - Hanover, NJ

Administrative and Support Services

About the position

The Help Desk / Network Analyst position is a full-time role focused on providing technical support and network administration services to clients. This position involves remote work, primarily assisting end-users with PC/MAC issues, managing server and network operations, and responding to network monitoring alarms. The role offers opportunities for career advancement within the company, particularly towards Network Engineer and Project Management positions.

Responsibilities

• Provide telephone and email-based technical support for client end-users with PC/MAC problems.
• Administer and support client servers and networks.
• Respond to network monitoring alarms and remediate or escalate issues to Level 3 Engineers as necessary.
• Deploy hardware and troubleshoot issues on-site as required.
• Assist in the management of ticketing systems and remote monitoring management (RMM).

Requirements

• 3+ years of IT help desk/network administration/support experience.
• Level II-III experience is mandatory.
• Experience working for an IT Managed Service Provider (MSP) is a major plus.
• General Windows PC and server technical skills.
• Exceptional problem-solving and customer service skills.
• Excellent communication skills.
• Ability to work as part of a team.
• Experience with Microsoft Office 365, antivirus and malware tools, Windows Server, Exchange Server, and Terminal Server administration and support.
• Proficiency in PC and Macintosh support.

Nice-to-haves

• Certifications such as CompTIA A+/N+/S+ and Microsoft desktop/server certifications.
• Router and firewall skills.
• Avaya phone system administration experience.

Benefits

• 401(k) matching
• Dental insurance
• Disability insurance
• Flexible spending account
• Health insurance
• Paid holidays
• Opportunities for advancement