Teoresi Group - Troy, MI
posted 25 days ago
Full-time - Entry Level
Hybrid - Troy, MI
About the position
The Helpdesk Operator position at Teoresi, Inc. involves providing IT support to end-users by configuring company IT devices and managing Helpdesk tickets. The role requires a technician with experience in troubleshooting hardware and software issues, as well as maintaining workplace assets.
Responsibilities
- Configure company IT devices for end-users.
- Manage level I Helpdesk activities.
- Assist users with hardware and software issues on-site or remotely.
- Troubleshoot difficulties encountered by users.
- Maintain assets and workplace equipment.
- Install and maintain operating systems, software, and applications (Windows, MacOS, Office).
- Monitor and manage Helpdesk tickets to ensure fast replies and efficient solutions.
Requirements
- 2-3 years of previous experience in similar positions.
- Basic knowledge of enterprise networks (VLAN, Switch, Cisco).
Nice-to-haves
- Strong communication skills.
- Problem-solving skills.
- Interpersonal skills.
- Availability for short and occasional business trips.
- Valid driver's license.
Benefits
- Health insurance
- Vision insurance
- Dental insurance
- Life insurance
- Long Term Disability (LTD)
- Short Term Disability (STD)
- 401(K) plan
- Flexible Spending Account (FSA)
- Paid vacation
- Paid sick leave
- Paid holidays
