Help Desk/Server Support (UNITED STATES CITIZEN; MUST HAVE SECRET CLEARANCE; 100% ONSITE)

Soft Tech Consulting - Alexandria, VA

Full-time

Alexandria, VA

Professional, Scientific, and Technical Services

About the position

The Help Desk/Server Support role at Soft Tech Consulting involves providing technical support and administration for a government client in the Springfield/Franconia, VA area. The position requires a U.S. citizen with an active Secret security clearance and is 100% onsite. The individual will be responsible for daily operations, troubleshooting, and maintaining network systems, ensuring effective communication and prompt resolution of technical issues.

Responsibilities

• Administer daily updates to the database tracking tool.
• Collect operations support weekly action reports.
• Compile database metrics weekly.
• Assign new work orders to operations support technicians/engineers within one hour of STAC notification during business hours and follow up on urgent actions.
• Check Splunk for network and systems status and address any issues.
• Perform Tier I troubleshooting, including server resets, user accounts, and TAVEE reports.
• Provide statistical reporting data on post communications links under the direction of the lead network engineer.
• Maintain a log and track metrics on network outages.
• Configure and prepare Cisco and Nortel devices for shipment.
• Update the post database and maintain an up-to-date IP list on NAS.
• Manage the NOC daily, addressing technical faults and maintaining organization.
• Ensure all tickets are acted on and closed promptly.
• Image and configure workstations under the direction of the system administrator.
• Maintain the operations support duty roster.

Requirements

• A degree in computer science or a related discipline is preferred.
• At least two entry/mid-level IT certifications such as A+, CCNA, Network+, etc.
• Minimum of two years hands-on experience in a PC/network helpdesk or technical support environment.
• Knowledge of technical security systems such as CCTV, alarms, and access control is a plus.
• Strong verbal and written communication skills.
• Ability to work independently with little to no supervision.

Nice-to-haves

• Knowledge of technical security systems such as CCTV, alarms, and access control.

Benefits

• Equal Opportunity Employer
• Opportunities for professional development and training