Help Desk Specialist II (TS/SCI needed)

$67,575 - $91,425/Yr

NES Associates - Washington, DC

Full-time - Mid Level

Washington, DC

Professional, Scientific, and Technical Services

About the position

Help Desk Specialist II are needed! Transform technology into opportunity as a Help Desk Specialist II with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate. At GDIT, people are our differentiator. As a Help Desk Specialist II you will provide support to end users on a variety of issues; identify, research, and resolve technical problems. You will also respond to telephone calls, email and personnel requests for technical support while documenting, tracking, and monitoring the problem to ensure a timely resolution.

Responsibilities

• Provide support to end users on a variety of issues.
• Identify, research, and resolve technical problems.
• Respond to telephone calls, email and personnel requests for technical support.
• Document, track, and monitor problems to ensure timely resolution.
• Install and support commercial software and related upgrades.
• Update solutions database with applicable resolutions.
• Problem solving, hardware/software installation and configuration based on computing standards.
• Client support for all network and desktop issues.
• Monitor and enforce all IT policies and procedures.
• Assist with setting up new users in IDAM and multiple level security LDAP profiles.
• Install and configure computers, monitors, network infrastructure and peripherals such as printers, scanners, and related hardware.
• Maintain, upgrade, and repair PCs/laptops and Windows desktop applications.

Requirements

• 5+ years of experience in information technology or a related field.
• SAP experience required.
• BS degree in Computer Science, Information Technology or equivalent experience (4 years).
• IAT Level II certification - within 6 months of hire.
• Required security clearance - TS/SCI.
• Must be able to obtain - TS/SCI with CI poly.

Benefits

• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Paid additional vacation and holidays