Help Desk Specialist

$52,000 - $52,000/Yr

Corvid Technologies - Mooresville, NC

Full-time - Entry Level

Onsite - Mooresville, NC

Professional, Scientific, and Technical Services

About the position

The Help Desk Specialist at Corvid Technologies LLC is responsible for providing first-level support for computer and telephone-related issues. This role involves assisting both local and remote users with hardware, software, and network connectivity problems, ensuring timely reporting and resolution of IT operations work orders. The position requires performing network administration maintenance tasks and is based in Mooresville, NC.

Responsibilities

• Provide first-level support for computer and telephone issues, including problem determination, escalation, tracking, and resolution.
• Assist local and remote users with computer hardware, software, and network/voice communication/connectivity issues.
• Report IT Operations work order and inventory status in a timely manner.
• Perform network administration maintenance tasks according to established procedures.
• Ensure incidents and requests are handled according to agreed procedures and document supported components appropriately.
• Anticipate, investigate, and resolve problems in systems and services, documenting them within relevant systems.
• Provide oral, written, or hands-on support to all hardware, software, and telephone users.
• Utilize knowledge of MS Office suite, desktop operating systems, and end-user network administration.
• Responsible for user, account, and service provisioning.
• Install and deploy software on endpoints.
• Assign and escalate new incoming support requests.
• Record, track, escalate, update calls, and close tickets through problem management software.
• Design and create structured documentation for complex information and manage documentation items and files.
• Resolve problems using electronic tools, manuals, and technical support documentation.
• Participate in project activities as assigned by management.
• Communicate effectively as a key liaison with customers and team members, conveying technical information to non-technical audiences.
• Take responsibility for own workload and keep others informed, highlighting potential problems and suggesting solutions.
• Coordinate activities with other team members.

Requirements

• Bachelor's degree in a technical field (Mathematics, Physics, Chemistry, Computer Science, etc.) or 1-2 years of experience in IT Support.
• U.S. Citizenship.
• Ability to obtain and maintain a U.S. security clearance.
• Strong desire and ability to learn.
• Team-oriented and outgoing.

Nice-to-haves

• Experience with problem management systems.
• Familiarity with network administration tasks.

Benefits

• Blue Cross Blue Shield insurance including Medical, Dental, and Vision.
• 401k match up to 6%.
• Three weeks PTO; increasing with tenure.
• Paid gym membership.
• Flexible schedules.
• Continued education and training opportunities.
• Uncapped incentive opportunities.
• Recreational area and lounge stocked with snacks and coffee.
• Frisbee golf tournaments and quarterly barbeques.
• Bonfire and grill areas available for 24/7 use with kayaks and paddleboards.
• Company kitchen, balconies (hammocks available), and onsite showers.