Help Desk Specialist

$55,000 - $60,000/Yr

PayComplete - Mount Prospect, IL

Full-time - Entry Level

Remote - Mount Prospect, IL

About the position

The Help Desk Specialist at PayComplete is responsible for supporting and maintaining user workstations and various technology assets within the company. This role involves providing end-user support, managing IT assets, and ensuring optimal functionality of devices across all company locations, including remote sales employees. The position reports to the IT Operations Manager and plays a crucial role in enhancing user experience and productivity through effective technology management.

Responsibilities

• Manage & maintain all end-user workstations, laptops, and peripheral devices for all company locations and for remote sales employees.
• Perform periodic maintenance on all desktops, laptops, and peripherals to ensure that systems are up to date and functioning optimally.
• Onboard new users, provision equipment, email addresses, VPN credentials, and cell phones.
• Provide new user training on all items.
• Provide end-user support for all company applications and technology assets.
• Achieve timely resolution of all issues.
• Assist with training of users on systems/processes.
• Create and administer logins for all employees for all systems including Active Directory.
• Maintain the IT asset database, work with accounting staff to ensure all assets are always capitalized and accounted for.
• Recommend, schedule, and perform desktop upgrades, improvements, and repairs.
• Coordinate repairs and support with vendors.
• Develop documentation as needed to support all the above processes.

Requirements

• Associates or Technical degree or equivalent work experience required.
• Minimum of 1-2 years of experience with Windows Administration and Desktop Support.
• Experience with Azure and Intune administration and device management required.
• Hardware experience with workstations is required.
• Understanding of basic networking required.
• Strong written and verbal communication skills and interpersonal skills are essential.
• Demonstrated ability to handle and maintain extremely confidential information required.
• Ability to work in a fast-paced environment.

Nice-to-haves

• Bachelor's degree a plus.
• Experience with M365 and Sharepoint administration preferred but not required.
• Knowledge of Linux preferred but not required.

Benefits

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance
• Holiday pay