Help Desk Specialist

$39,520 - $45,716/Yr

Dha Group - Dallas, TX

Full-time - Entry Level

Dallas, TX

Professional, Scientific, and Technical Services

About the position

The Help Desk Specialist at DHA Housing Solutions for North Texas plays a crucial role in supporting the organization's mission to provide affordable housing solutions. This position involves performing Tier 1 helpdesk functions and IT operations to assist end-users across the agency. The specialist will be responsible for addressing helpdesk inquiries, coordinating meetings, and ensuring the proper functioning of computer systems and equipment.

Responsibilities

• Answer helpdesk calls and direct them to the appropriate person or department.
• Supply information or generate IT work orders.
• Coordinate/schedule meetings, appointments, and activities.
• Maintain department files and run reports.
• Assist users with configuration and use of desktop/laptop computers.
• Notify users of system problems and follow up to ensure proper resolution.
• Assist users with creating publications and other complex documents using various levels of desktop publishing.
• Ensure availability of printing supplies and equipment inventory for the department.

Requirements

• Associate's Degree
• One (1) year of PC desktop and office management support experience
• Two (2) years of printing related experience
• Knowledge of DHA organization, operations, policies, and procedures.
• Knowledge of computer hardware and software use, installation, and configuration.
• Knowledge of techniques in setting up/testing PC operating and data communication systems.
• Knowledge of operation, maintenance, and performance capabilities of hardware and software.
• Customer service skills.
• Data entry and basic clerical skills.
• Ability to interact effectively with diverse groups of people.

Benefits

• 457(b)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid holidays