American State Bank - Sioux Center, IA
posted 22 days ago
Full-time - Entry Level
Sioux Center, IA
Credit Intermediation and Related Activities
About the position
The Help Desk Specialist at AmBank serves as the first point of contact for employees seeking technical assistance. This role is crucial in diagnosing and resolving technical issues, providing support for Microsoft 365 products, and ensuring excellent customer service through effective communication and follow-up.
Responsibilities
- Serve as the initial contact for employees seeking technical assistance via phone, email, support tickets, or in person.
- Diagnose and resolve technical issues using remote support tools and guiding employees through processes.
- Assist employees with PC issues, software products, and printer issues.
- Triage support tickets and communicate effectively with team members and employees.
- Understand and troubleshoot within the Windows computer environment, specifically Microsoft Active Directory Domain and Microsoft Intune management platforms.
- Work with software manufacturers to address software issues.
- Provide stellar customer support and explain technical issues to non-technical staff for education and training.
- Perform other duties as assigned by supervisor and management.
Requirements
- Bachelor's degree or equivalent from a four-year college or university; or 3-4 years related experience and/or training; or equivalent combination of education and experience.
- Experience with common office and productivity applications.
- Strong computer and technical skills with an interest in problem solving.
- Ability to troubleshoot software and computer issues.
- Ability to multitask and learn in-house software.
- Effective verbal and written communication skills.
Benefits
- Healthcare (medical, vision, dental)
- Competitive Compensation
- Community Involvement Incentives
- Flexible work hours
- Paid Vacation & Sick leave
- Paid Holidays
- 401(k) with matching contribution
- Team Building Activities
- Apparel Reimbursement
