Help Desk Support Coordinator

$37,150 - $59,450/Yr

GovCIO - Oklahoma City, OK

Full-time - Entry Level

Remote - Oklahoma City, OK

About the position

The Help Desk Support Coordinator at GovCIO is responsible for providing technical support to end-users by investigating and resolving computer hardware and software issues. This role involves effective communication of solutions, documentation of resolutions, and collaboration with specialists when necessary. The position is remote and requires a strong understanding of current technological advancements.

Responsibilities

• Investigate and identify computer hardware and software related problems.
• Effectively communicate step-by-step solutions to end-users.
• Communicate with software and hardware specialists for solutions as needed.
• Record solutions into a database for other Help Desk professionals.
• Redirect issues to appropriate resources if necessary.
• Stay knowledgeable of current technological issues and advancements.

Requirements

• Associate's degree with 2+ years of experience in the field or commensurate experience.
• Ability to maintain a public trust clearance.