Help Desk Support Spec 1

$30,700 - $47,095/Yr

Georgia Department Of Corrections - Columbus, GA

Full-time - Entry Level

Columbus, GA

Justice, Public Order, and Safety Activities

About the position

The Help Desk Support Specialist 1 position at the Georgia Department of Corrections is an entry-level role focused on providing technical support to computer system users at Rutledge State Prison. The specialist will assist clients with software and hardware issues, primarily through in-person interactions, but also via telephone, email, or remote assistance. This role is essential for ensuring that users can effectively utilize their computer systems and resolve any technical problems they encounter.

Responsibilities

• Provide technical support to computer system users at Rutledge State Prison.
• Answer questions and resolve computer problems for clients in person, via telephone, email, or remote locations.
• Assist with software and hardware issues as they arise.
• Document support requests and resolutions for future reference.

Requirements

• High school diploma or GED.
• One year of experience providing software or hardware customer and technical support.