Help Desk Support Specialist I
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About The Position
Connect with the Greatest Generation and join us at St. Paul's! You will be able to make a difference in the lives of countless seniors by providing comfort and life-changing experiences every single day. Our team is looking for compassionate, caring and considerate companions to become angels for San Diego's residents and participants in the best years of their lives! As a Help Desk Support Specialist I, you will serve as the technical expert working independently and as a member of a cross-functional group of technical staff responsible for updating and enhancing the enterprise-wide desktop infrastructure. This includes hardware and application software as well as server-based software supporting this infrastructure. You will perform all hardware and software upgrades, deployment, repairs, and maintenance of all Personal Computers & Apple Mac computers, laptops, monitors, printers, and any other attachable peripherals. Your responsibilities will also include remote management of enterprise desktop computers, including remote control, patch updates, software distribution, and hardware and software inventory. You will create and perform database queries of inventory information to provide management with reports useful for license management and software and hardware upgrade planning. Additionally, you will assist in the creation of network diagrams and installation of cable runs, and engineer secure, cost-effective, and manageable mobile solutions for end users throughout the enterprise. Monitoring the effectiveness of all technologies deployed and engineering improvements or new solutions based on end user feedback and usage data will also be part of your role. This position requires a strong ability to communicate clearly and concisely, both orally and in writing, and the ability to lift heavy computer equipment such as computers and printers, sometimes weighing up to about 90lbs. You will be expected to work in an office environment, with some tasks potentially requiring outdoor work, exposing you to seasonal conditions. At St. Paul's, we believe a diverse workforce has driven our history of enriching the lives of senior communities in San Diego, which is why we are committed to cultivating an environment where you feel empowered, supported, and respected. By valuing your unique perspective, voice, strengths, experience, and background, we aim to foster a culture where you feel included and comfortable being your true self.
