Help Desk Support Specialist
CAREERXCHANGE•Doral, FL
460d•Remote
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About The Position
The Help Desk Support Specialist role at CAREERXCHANGE involves providing remote assistance and phone support to customers of a global telecommunications company. The position requires strong technical skills and excellent communication abilities to troubleshoot software and hardware issues while ensuring outstanding customer service. The specialist will document actions in the Helpdesk ticketing system and adhere to service level agreements (SLAs).
