This job is closed
We regret to inform you that the job you were interested in has been closed. Although this specific position is no longer available, we encourage you to continue exploring other opportunities on our job board.
Jobot - Fishers, IN
posted about 2 months ago
Full-time - Entry Level
Fishers, IN
Administrative and Support Services
About the position
The Desk Support Specialist is responsible for providing technical support and assistance to end-users, ensuring that their IT-related issues are resolved efficiently and effectively. This role involves troubleshooting hardware and software problems, maintaining IT equipment, and delivering exceptional customer service to enhance user experience.
Responsibilities
- Provide technical support to end-users via phone, email, and in-person.
- Troubleshoot hardware and software issues and resolve them in a timely manner.
- Maintain and manage IT equipment, including computers, printers, and peripherals.
- Document support requests and resolutions in the ticketing system.
- Assist with the setup and configuration of new devices and software applications.
- Train users on new technologies and software as needed.
Requirements
- Proven experience in a technical support role or similar position.
- Strong knowledge of computer hardware, software, and networking concepts.
- Excellent problem-solving skills and attention to detail.
- Ability to communicate technical information clearly to non-technical users.
- Customer service-oriented with a positive attitude.
Nice-to-haves
- Experience with remote support tools and ticketing systems.
- Familiarity with Windows and Mac operating systems.
- Basic knowledge of Active Directory and user account management.
Benefits
- Health insurance
- 401(k) plan
- Paid time off
- Professional development opportunities
