Help Desk Support Specialist

$50,000 - $65,000/Yr

Trimerge - Washington, DC

Full-time - Mid Level

Washington, DC

About the position

The Help Desk Support Specialist - Journeyman at TriMerge is responsible for providing critical technical support and assistance for a government contract with the Navy. This role is designed for IT support professionals skilled in troubleshooting and resolving issues for end-users, primarily working on-site at the government facility in Patuxent River, MD.

Responsibilities

• Provide technical assistance and support to end-users regarding computer systems, hardware, software, and networking issues.
• Identify and troubleshoot technical problems, determining the root cause and providing solutions.
• Assist with the installation, configuration, and maintenance of hardware and software.
• Respond to user requests and service desk tickets in a timely and professional manner.
• Provide basic training and guidance to end-users on software and system usage.
• Perform regular system checks, updates, and patches to ensure optimal performance and security.
• Maintain detailed documentation of user interactions, technical issues, and resolutions.

Requirements

• Associate's degree in Information Technology, Computer Science, or a related field, or equivalent combination of education and experience.
• At least 3 years of experience in IT support, troubleshooting, or related roles.
• Strong knowledge of computer hardware, software, and networking principles.
• Familiarity with remote desktop tools and help desk software (e.g., ServiceNow, Jira, Zendesk).
• Experience with Active Directory, networking protocols, and VPN technologies is a plus.
• Excellent communication skills, both verbal and written.

Nice-to-haves

• Experience with MacOS and Linux operating systems.
• Strong customer service orientation in a fast-paced environment.

Benefits

• 401(k)