Help Desk Support Specialist

CAREERXCHANGEDoral, FL
462dRemote

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About The Position

The Help Desk Support Specialist role involves providing remote assistance and phone support to customers of a global telecommunications company. The specialist will troubleshoot software and hardware issues, document actions in the Helpdesk ticketing system, and ensure adherence to service level agreements (SLAs). This position requires strong technical skills, excellent communication abilities, and a commitment to outstanding customer service.

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