Help Desk Support

$41,600 - $62,400/Yr

Discovery - Houston, TX

Full-time - Entry Level

Houston, TX

Broadcasting and Content Providers

About the position

The Help Desk Analyst position is a full-time role focused on providing exceptional technical support to end-users within the organization. The ideal candidate will troubleshoot software and hardware issues, manage user accounts, and maintain the overall IT infrastructure, ensuring efficient operations and secure remote access for users.

Responsibilities

• Provide first-level technical support for hardware, software, and network issues via phone, email, and in-person.
• Troubleshoot and resolve VPN connectivity issues to ensure secure remote access for users.
• Manage user accounts and permissions through Active Directory, ensuring compliance with security policies.
• Perform software troubleshooting to identify and resolve application-related problems.
• Implement Group Policy Objects (GPO) as needed to enforce security settings across the network.
• Document all support activities in the ticketing system to maintain accurate records of issues and resolutions.
• Collaborate with other IT team members to enhance overall IT infrastructure reliability.

Requirements

• 3 years of help desk experience
• 3 years of experience with Windows
• Strong understanding of network administration
• Experience with VPN configurations
• Knowledge of Active Directory management
• Familiarity with ITIL framework
• Basic knowledge of PC hardware
• Experience with Cisco solutions
• Proficiency in SharePoint and Citrix Client
• Basic networking skills
• Experience with SAP/EX/ERP software installation

Benefits

• Competitive hourly pay of $20 - $30
• Opportunity for temp-to-hire
• Full-time schedule with 40 hours per week
• Work in a collaborative and innovative environment