HELP DESK SUPPORT

About the position

The Helpdesk Support I position at Riverside Transport Inc. is an entry-level role within the IT department, aimed at providing essential technical support to over 300 employees. The role involves utilizing modern technologies and a ticketing system to resolve various IT issues, ensuring excellent customer service and teamwork within the IT support team.

Responsibilities

• Utilize ticketing system to document issue status and resolution
• Setup and image PCs for deployment
• Support Windows OS
• Install, configure, and troubleshoot systems, printers, and desktop/laptop components
• Provide support and installation of software applications
• Assist in maintaining an inventory of IT hardware
• Use remote access software to troubleshoot technical problems
• Troubleshoot basic network connectivity issues
• Assist in troubleshooting and configuring phone system settings
• Assist with basic Android tablet troubleshooting
• Assist with general printer maintenance, configuration, and troubleshooting
• Provide rotational on-call support
• Provide support via deskside, email, and phone
• Complete additional duties and projects as needed

Requirements

• High school diploma or G.E.D
• 1-2 years of experience or equivalent formal training preferred but not required
• Comfortable working within a team environment and/or independently
• Self-starter with ability to manage time effectively and complete required projects on time
• Ability to identify elements of a situation and solve problems
• Attention to detail
• Excellent communication skills with the ability to communicate technical information to both technical and non-technical audiences
• Desire to learn and excel

Nice-to-haves

• Remedy experience a plus