BAE Systems - Hill Air Force Base, UT
posted 19 days ago
Full-time - Entry Level
Hill Air Force Base, UT
Computer and Electronic Product Manufacturing
About the position
The Help Desk System Administrator at BAE Systems plays a crucial role in supporting the Information Services team at Hill Air Force Base, Utah. This position focuses on resolving technical issues in a help desk environment, ensuring user satisfaction, and contributing to the mission of Strategic Deterrence through innovation and continual improvement.
Responsibilities
- Resolve technical problems in a help desk environment
- Work with internal and external users to support customer user-level requirements
- Resolve end-user support requests and research advanced technologies
- Resolve access requests for user accounts and perform desktop support functions
- Use automated tools and scripts to improve efficiency and accuracy
- Provide technical assistance, training, and system documentation for users
- Perform other duties as assigned
Requirements
- Experience in a help desk or technical support role
- Strong problem-solving skills
- Ability to work collaboratively with users and teams
- Familiarity with automated tools and scripting for efficiency
- Excellent communication and training skills
Nice-to-haves
- Experience with advanced technologies
- Knowledge of user account management
- Previous experience in a military or defense environment
Benefits
- Competitive wages
- Medical
- Dental
- 401k
- Paid time off
- Work/life balance
- Career development
- Tuition reimbursement
- Mentorship opportunities
- Rewards & recognition
