Help Desk Technician II

R.K. Black - Oklahoma City, OK

Full-time - Entry Level

Oklahoma City, OK

Merchant Wholesalers, Durable Goods

About the position

R.K. Black, Inc. is seeking a full-time Help Desk Technician II to provide exceptional support for clients in Oklahoma City. This role involves quickly identifying and resolving software, connectivity, and network issues while administering corporate IT systems and backup systems. The technician will be a key player in delivering an outstanding client experience and will work closely with the Network Services Team.

Responsibilities

• Provide end-user technical support on all hardware and software applications.
• Troubleshoot networks, systems, and applications to identify and resolve issues.
• Contact clients to gather information needed for effective equipment installations.
• Manage, administer, and maintain corporate IT systems including virtual servers, Microsoft Domain, and Active Directory environments.
• Handle routers, switches, wireless access points, firewalls, VPN connectivity, and SASE solutions.
• Manage VoIP phone systems and anti-virus solutions.
• Document all time within the ticketing system, ConnectWise Manage, and keep service tickets updated in real-time.
• Maintain backup systems to ensure all data is protected.
• Achieve and exceed established activity standards for service calls and response times.

Requirements

• Associate degree required; Bachelor's degree preferred.
• Two years of industry experience or equivalent military experience.
• Minimum of CompTIA A+ Certification or ability to obtain A+ or Net+ certification within six months of hire.
• Proficient in Active Directory, Office 365, Windows Desktop OS, and Windows Server OS.
• Experience with network connectivity, wireless connectivity, and network security.
• Familiarity with applications including PowerShell, SSL Certificate, and data restoration.

Nice-to-haves

• CCNA or similar experience.
• Experience with anti-virus solutions and vulnerability management tools.

Benefits

• Health, Dental, & Vision Plan
• 401K