Help Desk Technician II

Robert Half - Atlanta, GA

Full-time - Entry Level

Atlanta, GA

Administrative and Support Services

About the position

The Help Desk Technician II role at Robert Half involves providing advanced technical support to internal users, focusing on troubleshooting software and hardware issues, managing user accounts in Azure Active Directory, and ensuring the smooth operation of all IT systems. This position is crucial for resolving escalated tickets and assisting with various IT infrastructure tasks, including system updates and security management.

Responsibilities

• Provide advanced technical support for hardware, software, and network-related issues.
• Manage user accounts and permissions in Azure Active Directory (e.g., user provisioning, password resets, group management).
• Assist with troubleshooting complex issues related to operating systems, software applications, and network connectivity.
• Collaborate with the IT team to resolve escalated tickets and provide timely solutions to users.
• Monitor, update, and maintain the help desk ticketing system, ensuring accurate documentation of all issues and resolutions.
• Assist with software installations, configurations, and updates on Windows and macOS systems.
• Ensure proper security practices, including multi-factor authentication (MFA) setups and user account audits.

Requirements

• 2+ years of experience in a Help Desk or IT support role.
• Proficiency with Azure Active Directory for user management (account creation, password resets, group administration).
• Strong experience with troubleshooting hardware and software issues in a Windows environment (macOS experience a plus).
• Familiarity with IT service management tools and ticketing systems.
• Knowledge of basic networking concepts and security best practices.
• Excellent communication skills and a customer-centric approach to technical support.

Benefits

• Medical insurance
• Vision insurance
• Dental insurance
• Life insurance
• Disability insurance
• 401(k) plan