Help Desk Technician - IT Team: Full-Time, Sign-On Bonus, On-Call Pay [Position # 1179]

$41,600 - $45,760/Yr

David Lawrence Center - Naples, FL

Full-time - Entry Level

Hybrid - Naples, FL

Hospitals

About the position

The Help Desk Technician plays a crucial role in providing technical support to staff at David Lawrence Centers For Behavioral Health. This position requires multitasking and prioritization in a fast-paced environment, ensuring high-quality internal customer service while managing various IT-related tasks. The technician will assist with troubleshooting hardware and software issues, support end-user setups, and maintain documentation of IT equipment.

Responsibilities

• On-site and remote help desk technical support to assist staff in troubleshooting their computer hardware and/or software.
• Gathering and providing necessary information to IT Director to efficiently diagnose and resolve issues within the scope of IT Standards.
• Providing End User Setup and support on the installation of new hardware, software, and phone systems within all facilities.
• Maintaining documentation on equipment adds/moves/disposal of IT related equipment.
• Identifying and learning appropriate software and hardware used and supported by the organization.
• Performing hands-on fixes at the network/desktop level, including installing and upgrading software and configuring systems and applications.
• Providing on-site training on network hardware and software systems as defined by IT standard operating procedures.
• Troubleshooting/resolving network outages and interruptions.
• Supplying IT On-Call 24/7 after hours support (on rotation).

Requirements

• Excellent network/computer diagnostic skills.
• Experience with Help Desk ticket systems, desktop and network security, Microsoft Office 365 applications/configuration (Including Teams), and telecommunications systems.
• Deep understanding of Desktop Operating System (Windows 10 Professional) deployment, configuration, and administration.
• Working knowledge of Microsoft Windows Server 2008/2012/2016 technologies (O365, Exchange, Active Directory, Azure, etc.).
• Experience supporting and troubleshooting PC Desktops, laptops, printers, copiers, iPads, iPhones, and Android Mobile devices in an enterprise environment.
• Experience working with outside vendors on Networking, Telecommunications, Audio/Visual, Printer/Copier support and completion of projects.
• A degree in Computer Science, Management Information Systems or a related field (or equivalent experience).
• Active/Clear FL Driver's License.
• Availability to work overtime when needed.
• Effective skills in task prioritization, management, and organization.
• Consistent and conscientious communication style (verbal and written).
• Proven analytical and problem-solving abilities.
• Comfortable working both independently and in a group.
• Ability to assess, negotiate and resolve complex issues/questions.
• Service-focused attitude with the ability to assess individual circumstances.
• Dedication to meeting and exceeding end user expectations.
• Staying compliant on all trainings and immunizations.
• Ability to pass a Level II DCF Mental Health Fingerprinting, Drug Screen and Local Criminal Check.

Nice-to-haves

• Industry Certifications such as Network /A /Security, Microsoft Technology Associate (MTP), Microsoft Certified IT Professional (MCITP), Microsoft Certified Desktop Support Technician (MCDST).

Benefits

• $1,000 Sign on Bonus
• PTO within 90 days
• Full Benefits
• 401k
• Professional Development & Tuition Programs