Help Desk Technician

UNAVAILABLE - Houston, TX

Full-time - Entry Level

Houston, TX

About the position

Triple-S Steel Supply is seeking an entry level Help Desk Technician who will provide technical assistance and support related to computer systems, hardware, or software. The role involves responding to queries, running diagnostic programs, isolating problems, and implementing solutions while delivering excellent customer service to end-users.

Responsibilities

• Learn all deployed technologies and provide full service/first contact resolution of technical problems in a fast-paced, team-oriented environment.
• Provide end-user software and hardware troubleshooting and problem-solving skills.
• Troubleshoot, upgrade and repair desktop PCs, both remotely and on-site.
• Maintain and contribute to standard operating procedures for all relevant processes and technologies.
• Document all support and maintenance activity in a detailed concise manner on company helpdesk.
• Follow departmental and organizational policies and procedures diligently and consistently.
• Assist in the maintenance and accurate inventory of all desktop and printing equipment as assigned and track in-field assets.
• Implement projects as assigned and provide status reports and problem summaries.
• Respond to emergency system outages as required.
• Create, update, and close incident tickets using company helpdesk.
• Provide excellent customer service via helpdesk operations, including email and onsite assistance requests.

Requirements

• Must be able to commit 40 hours a week with the rare possibility of after-hours support.
• Must have a valid Driver's License.
• Experience with Microsoft Office 2016 and 2010.
• Some experience with Windows Server, SharePoint, Skype for Business, Adobe, Terminal Servers, Group Policy, Active Directory, Print Servers.
• NFTS File Permissions is a plus.
• A professional attitude, excellent customer service, and a neat appearance are essential.
• Good written and verbal communication skills.
• Able to work independently and with others.
• Able to master and support a large and diverse base of hardware and software technologies.
• Analytical and problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Ability to lift and transport moderately heavy objects, such as computers and peripherals.

Benefits

• Medical, dental, and vision insurance; dependents and domestic partners eligible
• 401(k) up to 4% matching
• Tuition reimbursement
• Bonus and profit-sharing eligibility
• Paid maternity and paternity leave
• Company paid life insurance
• Voluntary life insurance
• Paid time off
• Paid holidays