Help Desk Technician
$46,800 - $55,120/Yr
Suzor It - East Windsor, CT
posted 2 months ago
Full-time - Entry Level
East Windsor, CT
About the position
The Help Desk Technician at Suzor IT plays a crucial role in supporting K-12 schools and municipal employees by ensuring the smooth operation of the organization's IT infrastructure. This position involves direct interaction with users to resolve technology-related issues, educate staff on best practices, and maintain effective communication across departments.
Responsibilities
- Providing support to users in person, over the phone, or via remote access.
- Establishing good relationships with all departments and colleagues.
- Diagnosing/troubleshooting issues with computer software, peripherals, and hardware.
- Installing and configuring hardware and software components.
- Repairing or replacing damaged hardware.
- Educating staff on best technology/security practices.
- Performing tests and evaluations of new software and hardware.
- Creating and managing technical documentation.
- Providing basic computer training.
Requirements
- 2+ years of customer service experience.
- Relevant License/Certification - CompTIA A+ (Preferred)
- Excellent written and verbal communication skills.
- Good interpersonal skills.
- Attention to detail.
- Good problem-solving skills.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- 401(k)
- Paid time off
- Mileage reimbursement
