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Unclassified - Los Angeles, CA
posted about 2 months ago
Full-time - Entry Level
Los Angeles, CA
About the position
The Help Desk Technician position at the Port of Los Angeles involves providing desktop support and technical assistance to employees within the Information Technology Division. The role focuses on resolving hardware and software issues, ensuring efficient operations, and maintaining high levels of customer service. This is a full-time, on-site position expected to last for at least one year.
Responsibilities
- Answer Help Desk calls and provide excellent customer service to computer users.
- Assess first-level problem determination and provide resolution.
- Assign work order tickets to the appropriate second-level support.
- Perform systems administrator functions, including creating user accounts.
- Troubleshoot system operations.
- Monitor disaster recovery backup system as well as schedules.
- Input and retrieve data.
- Assist with processing IT equipment salvage.
Requirements
- Two to five years of working experience in roles such as a Help Desk Computer Operator or IT Support Specialist.
- Experience and proficiency in the use and support of MS Office applications, Windows OS, job scheduling software, and other tools for remote support such as Microsoft Remote Desktop, Dameware, and Configuration Manager Remote Control.
- Experience in using Help Desk Ticketing system i.e. Track-IT or ServiceNow.
- Strong organizational and analytical skills, problem ownership, and root-cause analysis.
- Excellent customer service and verbal communication skills.
- Ability to work well with a team and in a fast-paced environment.
Benefits
- Compensation commensurate with education and experience.
