Help Desk Technician

Netsimco - Newport, RI

Full-time - Entry Level

Newport, RI

Professional, Scientific, and Technical Services

About the position

The Help Desk Technician at Netsimco is responsible for providing Tier I IT support in an academic environment for a Department of Defense (DoD) customer. This role involves troubleshooting hardware and software issues, maintaining service monitoring databases, and ensuring effective communication with users to resolve technical problems.

Responsibilities

• Provide day-to-day Tier I support for IT issues in an academic environment.
• Setup, configure, maintain, and operate service monitoring databases.
• Troubleshoot and resolve hardware, software applications, and wireless problems.
• Utilize automated tools to track problem resolution and perform trend analysis.
• Develop and maintain knowledge of Help Desk Information Security for various platforms and applications.
• Communicate effectively with users to provide first-level contact and problem resolution.

Requirements

• Two years of experience in IT customer support.
• Excellent verbal and written communication skills.
• Extensive knowledge of operating systems, application software, and network infrastructure.
• Familiarity with ITIL standards and best practices.
• Ability to lift PCs, printers, and other hardware as required.
• CompTIA A+ ce or higher certification and Operating Environment certification.
• Two-year degree in a technology-related field.

Benefits

• Diversity and inclusion commitment
• EEO/AA employer compliance