Help Desk Technician
Health Center•New York, NY
456d•$61,000 - $75,000•Hybrid
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About The Position
As an IT Support Technician at Health Center, Inc., you will be the first point of contact for inbound help desk tickets, providing prompt and effective troubleshooting for a variety of technical issues. This role involves assisting end users with IT-related problems, offering training, and ensuring efficient handling of service requests. You will also be responsible for building and repairing computers, monitoring system failures, and escalating unresolved issues to higher-level teams when necessary. The position requires a proactive approach to support incidents and requests, with a strong emphasis on customer service and communication skills.
