The Help Desk Technician at Summit Technical Solutions (STS) is responsible for providing Tier I, II, and higher-level support for the Command Information Management Systems (CIMS III) contract at Peterson AFB, CO. This role involves resolving technical problems in a help desk environment, utilizing customer service skills and technical knowledge to assist users with software and hardware issues. The technician will work under general direction, contributing to the team's objectives and providing input on management policies and plans.