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Help Desk Technician
$47,840 - $47,840/Yr
United It Technical Services - Scottsdale, AZ
posted about 2 months ago
Full-time - Entry Level
Scottsdale, AZ
About the position
The Help Desk Technician role at UNITED IT TECHNICAL SERVICES involves providing technical support to end users in Scottsdale, AZ. This position serves as the first point of contact for users seeking assistance and requires effective troubleshooting and problem-solving skills to resolve issues efficiently.
Responsibilities
- Serve as the initial point of contact for end users seeking technical assistance via phone, email, or chat.
- Perform remote troubleshooting using diagnostic techniques and relevant questions.
- Analyze issues and determine the best solution based on customer details.
- Guide customers through problem-solving steps.
- Escalate unresolved issues to the appropriate support level.
- Maintain accurate logs of events, problems, and resolutions.
- Relay customer feedback or suggestions to internal teams.
- Identify process improvements and suggest enhancements.
Requirements
- Desktop support experience
- Software troubleshooting skills
- Familiarity with Windows and Remote Desktop
- Knowledge of ITIL principles
- Basic desktop administration skills
- Entry-level help desk experience
Benefits
- Full-time position
- Competitive pay up to $23.00 per hour
- Onsite work environment
