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About the position
DataPath, Inc. is a global leader in remote satellite-based communications solutions that solve our customers' toughest communications challenges in urgent time frames and under extreme conditions. We specialize in enabling complex communication networks that are critical to the operations of the Department of Defense, Civilian Government, and Commercial markets. Currently, we are seeking a Help Desk Tier I Technician. This position supports the U.S. Army Project Manager Tactical Network (PM TN) Global Field Service Representative (FSR) Support Services program. The program provides FSR support of communications for the Government primarily for operability and sustainment of the Tactical and Strategic antenna system such as the Deployable Ku Earth Terminal (DKET), Mobile DKET, Secure Internet Protocol Router (SIPR)/Non-Secure Internet Protocol Router (NIPR) Access Point (SNAP), United States Marine Corps (USMC) Support Wide Area Network (SWAN) and Commercialization efforts, Micro Very Small Aperture Terminal (mVSAT), VSAT, Inflatable Satellite Communications (SATCOM) Terminal (ISA) CJNCC NETOPS Multinational Information Sharing (MNIS) Combined Enterprise Regional Information Exchange System (CENTRIXS), Coalition Partner Network-X (CPN-X); and Combined Joint Task Force (CJTF)-OIR AO-wide Network, but are not limited to only these terminals and support. The Help Desk Tier I Technician performs a wide range of activities in providing information and assistance resources that troubleshoot problems with computers or similar products on the network.
Responsibilities
- Candidate must be prepared to live and work in the country of Kuwait.
- Candidate must be able and willing to work over 40 hours per week.
- Field trouble calls via the phone and computer trouble ticketing system.
- Perform laptop imaging.
- Perform basic IP troubleshooting.
- Build user accounts on the domain.
- Add and remove computers from a Microsoft domain environment.
- Assign user accounts to appropriate groups and permissions.
- Build exchange mailboxes.
- Troubleshoot user email issues.
- Troubleshoot printers and map shared printers.
- Document trouble calls and computer/network actions for reporting purposes.
- Collaborate with all levels of the organization.
- Participate in daily and weekly work meetings, as required.
- Abide by all corporate, Government, and local labor laws and regulations.
- Adhere to safety processes, procedures, and policies.
- Perform other duties and responsibilities related to the Help Desk position.
Requirements
- US Citizenship
- US DOD Secret Clearance
- A valid current US Passport
- A+CE certification
- Security+CE certification
- Network+CE certification
- Cisco Certified Network Associate (CCNA) - Security certification
- Associate degree in networking or a related field
- Minimum seven (7) years of experience with IT systems
- Minimum four (4) years of experience in IT customer support
- Minimum two (2) years of experience in a military environment
- In lieu of degrees, eleven (11) years of related specialized experience
- Effective interpersonal and communication (written and verbal) skills
- Possess analytical, organizational, time management, problem-solving, and computer skills
- Must possess a customer-focused attitude with a high level of professionalism
