Help Desk

$48,318 - $51,376/Yr

Cat Services - Richmond, VA

Full-time - Entry Level

Richmond, VA

Professional, Scientific, and Technical Services

About the position

The Helpdesk position is a full-time role focused on providing remote troubleshooting and support for voice and asset protection infrastructure. The role involves collaboration with engineers to develop solutions, enhance telephony operations, and build self-service capabilities for customers.

Responsibilities

• Collaborate with engineers on design, product management, and systems architecture.
• Provide remote troubleshooting and support for Avaya telephone systems and security infrastructure.
• Share ideas and evolve them based on feedback in an agile environment.
• Evolve the telephony platform and its operations using solid engineering practices.
• Work closely with team members to develop self-service capabilities and automation.

Requirements

• Experience with Avaya Communication Manager.
• Experience troubleshooting wired and IP camera systems.

Nice-to-haves

• 1 year of customer service experience.

Benefits

• Competitive hourly pay ranging from $23.23 to $24.70.
• Full-time employment with expected hours of 40 per week.