Helpdesk Administrator - Must be local to Arizona on-site role 5 days a week

$41,600 - $52,000/Yr

Integrated Electrical Systems Communications - Tempe, AZ

Full-time - Entry Level

Tempe, AZ

5,001-10,000 employees

Specialty Trade Contractors

About the position

The Helpdesk Administrator at IES Communications is responsible for providing exceptional client support and resolving technical issues efficiently. This on-site role in Tempe, AZ, requires the administrator to manage server and domain changes, troubleshoot hardware, and maintain network operations under the guidance of the IT Manager.

Responsibilities

• Set up and maintain basic network operations, including assembly of network hardware.
• Provide first and second level telephone support and problem resolution.
• Install and test necessary software and hardware.
• Support hardware including Dell and Cisco servers, Lenovo and Dell desktops and laptops, HP printers, and Cisco network equipment.
• Read or listen to client problems and collect necessary information to identify and resolve technical issues.
• Install, upgrade, and configure network printing, directory structures, and security rights.
• Identify opportunities to improve support processes.
• Respond to user needs and questions concerning their access to network resources.
• Follow strict privacy policies and maintain accurate inventory records.
• Monitor system backups and ensure company phone systems and computers are operational.
• Occasional travel to support remote sites as required.
• Provide remote support after hours when necessary.

Requirements

• High School Diploma or GED required; Associate's Degree in IT field preferred.
• Minimum of 2 years of IT experience in a Windows environment.
• Technical certifications such as MCP, A+, MOUS, MCDST, or CCNA preferred.
• Understanding of networking operating systems, Active Directory, TCP/IP, DHCP, DNS, and remote communications.
• Knowledge of Windows servers, network equipment, personal computers, and other IT hardware.
• Proficient with Microsoft Office and Windows 10; basic PowerShell experience preferred.

Nice-to-haves

• Experience with an IT organization with multiple locations.
• Strong written and oral communication skills.
• Proven problem-solving and critical thinking skills.

Benefits

• Competitive hourly wage of $20 - $25.
• Opportunities for professional development and training.