helpdesk agent

Randstad • Sacramento, CA

390d • $49,920 - $52,000 • Remote

About The Position

The Helpdesk Agent position is a 6-month contract role primarily focused on providing technical support to users. The role requires strong customer service skills and experience in a technical helpdesk environment. Candidates must be local to Sacramento to pick up equipment, as the position is primarily work from home.

Requirements

• Strong customer service skills.
• Minimum of 1 year experience in a technical helpdesk role.
• Experience with password resets in Active Directory or similar systems.
• Familiarity with ticketing systems.
• Experience with Citrix.

Responsibilities

• Provide technical support as a Service Desk Agent.
• Perform password resets in Active Directory or similar systems.
• Utilize a ticketing system to manage and resolve issues.
• Assist users with Citrix-related inquiries.

Benefits

• Health insurance
• 401K contribution
• Incentive and recognition program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: No Education Listed