Helpdesk Agent
Allegis Group•Windsor charter Township, MI
468d•$33,280 - $37,440
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About The Position
The Helpdesk Agent position involves working on an Enterprise Helpdesk, where the primary responsibility is to handle incoming technical issues from clients. The agent will resolve problems when possible and escalate to the tier 2 team when necessary. The role requires logging and tracking all calls and tickets in a Windows 10 environment, with a target of handling 25 calls per day as part of a department that fields 1500 calls daily.
