Helpdesk Analyst/Technician
Allegis Group•West Palm Beach, FL
425d•$33,280 - $43,680
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About The Position
The Helpdesk Analyst position involves providing Level 1 and Level 2 technical support for clients, primarily through phone and email communication. The role requires troubleshooting various technical issues, including password resets, network printer problems, and software installations in a fast-paced call center environment. The analyst will serve as the first point of contact for users, ensuring efficient resolution of their technical queries while maintaining a high level of customer service.
