Helpdesk Associate

$12,000 - $39,998/Yr

Vinfen - Cambridge, MA

Full-time - Entry Level

Cambridge, MA

1,001-5,000 employees

Social Assistance

About the position

As a Helpdesk Associate at Vinfen, you will be part of the IT team providing entry-level help desk support to end users and internal IT functions. Your role will involve data entry, verification of system jobs, and performing administrative tasks for the IT Department. This position offers a hybrid work schedule, combining remote and in-office work, with rotating weekend shifts every six weeks.

Responsibilities

• Provide entry-level help desk support to Vinfen end users.
• Assist with critical internal IT functions.
• Perform data entry and verification of system jobs and processes.
• Complete administrative tasks as needed for the IT Department.

Requirements

• High school diploma or GED required.
• Associate's degree in information systems, database management, or related field preferred.
• 2-3 years of related experience required.
• Valid US driver's license for at least one year.
• Ability to pass a CORI, reference, multi-state background, and driving record check.

Nice-to-haves

• Experience with SQL and Java programming languages.
• Familiarity with Active Directory and database management.
• Basic knowledge of HTML.

Benefits

• AD&D insurance
• Paid holidays
• Disability insurance
• Health insurance
• Dental insurance
• Flexible spending account
• Tuition reimbursement
• Vision insurance
• 403(b) retirement plan
• Loan forgiveness
• Referral program