Helpdesk/Desktop Support Analyst

$70,000 - $80,000/Yr

Cerity Partners - San Francisco, CA

Full-time - Entry Level

San Francisco, CA

Securities, Commodity Contracts, and Other Financial Investments and Related Activities

About the position

The Helpdesk/Desktop Support Analyst at Cerity Partners is responsible for providing technical support to users, ensuring they can effectively utilize technology within a premier desktop infrastructure platform. This role involves resolving user support issues, onboarding new employees, and managing IT assets, all while collaborating with a diverse team to enhance the technology experience for users in the financial services sector.

Responsibilities

• Work with internal and external resources to resolve user support issues.
• Assist users with Windows 10/11, Office365, VOIP, and computer setup and usage.
• Onboard new employees across a variety of different platforms.
• Monitor and manage colleague technical issues through Fresh Service ticket system.
• Monitor and manage IT assets across the enterprise across each asset's life cycle.
• Work with teams to get the most out of the Cerity Partners technology platform.
• Assist in a variety of special projects such as M&A integration, phone system conversion, conference room setup, and more.

Requirements

• High school diploma is required; bachelor's degree preferred.
• 1-3+ years of experience in user-facing tier 1 desktop support.
• Ability to work independently with a team spread across the United States.
• Experience working with users of a diverse technical skillset.
• Ability to take action on support requests in a professional manner to address issues.
• Strong problem-solving skills to determine short-term and/or long-term resolution.
• Ability to continuously grow and learn new tools/platforms as projects require.
• Team player with a growth mindset, welcoming feedback.

Nice-to-haves

• Passion and experience in the Financial Services industry.
• Comfortable with occasional travel.

Benefits

• Competitive salary range of $70,000 - $80,000 per year.