Jooble - Oklahoma City, OK
posted 11 days ago
Full-time
Oklahoma City, OK
Administrative and Support Services
About the position
The Desktop Support Technician role at Dan Dungy Energy Company is essential for providing technical assistance and support for computer systems, hardware, and software within the organization. This position ensures the smooth operation of IT systems and enhances user experience by resolving technical issues, installing software, and maintaining computer networks.
Responsibilities
- Provide technical assistance and support related to computer systems, hardware, or software.
- Serve as the first point of contact for employees seeking technical assistance over the phone or email.
- Perform remote troubleshooting through diagnostic techniques and pertinent questions.
- Direct unresolved issues to the next level of support personnel.
- Provide accurate information on IT products or services.
- Install, modify, and repair computer hardware and software.
- Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
- Install computer peripherals for users.
- Gain feedback from users about computer usage.
Requirements
- Proven experience as a Desktop Support Technician or similar role of 5+ years.
- BSc/BA in IT, Computer Science or relevant field.
- Proficiency in English.
- Strong understanding of Microsoft and Apple operating systems.
- Experience with O365 and installing various software and hardware.
- Knowledge of network security practices and anti-virus programs.
- Ability to multi-task and prioritize projects effectively.
- Ability to perform remote troubleshooting and provide clear instructions.
- Thorough knowledge of computer systems and IT components.
- Good knowledge of internet security and data privacy principles.
Nice-to-haves
- Microsoft Certified Systems Administrator (MCSA) is a plus.
