Harmar - Raymore, MO
posted about 2 months ago
Full-time
Raymore, MO
Machinery Manufacturing
About the position
The Helpdesk IT Technician at Harmar Mobility is responsible for providing end-user support, monitoring systems for performance and security issues, and facilitating continuous improvement within the IT team. This role emphasizes teamwork, excellent customer service, and problem-solving skills, contributing to the company's mission of enhancing mobility and independence for individuals with mobility difficulties.
Responsibilities
- Meet Harmar's Core Values including being a team player and having a can-do attitude.
- Provide excellent customer service to end users.
- Identify and resolve problems in a timely manner through root cause analysis.
- Gather and analyze information skillfully to develop alternative solutions.
- Communicate clearly and persuasively in both positive and negative situations.
- Stay updated on information technology trends and security standards.
- Test work before implementing solutions.
- Research, develop, and implement IT solutions based on the company's IT vision.
- Increase system and business efficiency through workflows and automation tasks.
- Maintain and enhance system monitoring and management processes.
- Perform other duties as assigned.
Requirements
- Degree in computer science or related field, or a combination of schooling, certifications, and on-the-job experience.
- Two or more years of experience in information technology.
- Understanding of Windows Operating Systems and Microsoft Office 365 Applications.
- Experience with software deployment and helpdesk ticketing systems.
- Experience working with Salesforce, Cloud Telephony, and CAD applications is a plus.
