Helpdesk Specialist I
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About The Position
The Helpdesk Specialist I position at Ryan Consulting Group is designed for individuals passionate about providing exceptional technical support. As the first point of contact for end-users and IT specialists, the specialist will assist with technical inquiries via phone and email, aiming to resolve incidents promptly at the Tier I level. The role emphasizes thorough documentation of each step taken in the support process and requires escalation of complex issues when necessary. This position is ideal for detail-oriented, customer-focused individuals who thrive in a fast-paced environment, contributing to the mission of delivering outstanding service to clients.
