Helpdesk Technician I

$39,520 - $43,680/Yr

Claims Management Resources, Inc. (Cmr) - Oklahoma City, OK

Full-time - Entry Level

Oklahoma City, OK

Administrative and Support Services

About the position

The Helpdesk Technician I serves as a central point for receiving requests for assistance from users to resolve problems with hardware or software applications. This role is crucial in diagnosing issues, determining their severity, and taking independent action to resolve them, all while maintaining a high level of customer service.

Responsibilities

• Provides front line telephone, email, and walk-up support for users.
• Ensures that processes are done in a timely manner.
• Maintains documentation for CMR IT Help Desk procedures and processes.
• Administrative support of core business applications.
• Communicates regularly with technical, applications, and operational staff to keep current with processes.
• Delivers and maintains the highest level of customer service to both internal and external customers.
• Assists supervisor and team members as requested.
• Performs additional related tasks and projects as required and assigned.

Requirements

• High school diploma or equivalent required.
• 1 - 2 years experience in customer support or helpdesk role.
• College credit in Computer Science or MIS preferred.

Benefits

• Paid time off (PTO) accrued at a rate of 5 hours per pay period, equal to 3 weeks your first full year.
• CMR pays $50/month towards your internet service cost.
• Matched 401k.