Helping Hands Team Member

Dollywood Parks & Resorts - Pigeon Forge, TN

Full-time - Entry Level

Pigeon Forge, TN

About the position

The Helping Hands Team Member at Dollywood Parks & Resorts plays a crucial role in supporting the operational functions across various properties, including Dollywood Theme Park and Dollywood's Splash Country. This position is designed for individuals who embody the company's mission of creating memorable experiences for guests and hosts alike. The role involves working in multiple capacities to meet daily staffing needs while promoting a culture of fun, collaboration, and genuine hospitality. Ideal candidates will demonstrate a commitment to the Dollywood values of kindness, trust, and accountability, contributing to a positive environment for both guests and team members.

Responsibilities

• Complete training on the operational functions of most divisions
• Support the operations of Dollywood Company properties by working in a variety of roles that best help the daily staffing needs
• Work flexible varying hours and at different locations
• Maintain a professional relationship with all operational divisions
• Maintain a friendly attitude toward Guests and Hosts, greet Guests, answer questions, and exceed expectations
• Verbally communicate and enforce safety policies, procedures, operational and attraction rules in various roles
• Visually observe Guests' actions to ensure a safe Guest experience and report unsafe acts to appropriate management
• Follow policies and guidelines of each position and property as outlined during training
• Assist in ensuring team goals are being met in each division while assigned
• Keep all work areas clean and organized
• Execute proper cash handling procedures in roles where required
• Assist with the facilitation of lines as directed to reduce the Guest wait time
• Provide prompt, courteous attention to Guests in the role in which you are assigned for the shift
• Maintain Guest Excellence and Employee Excellence/Expectations in accordance with Dollywood Company property policies

Requirements

• High School diploma or equivalent; college degree preferred
• Must be at least 18 years of age
• Must have a valid driver's license with proof of auto liability insurance
• Must be able to submit to and pass a pre-employment offer drug screen and background check
• Prior cash handling experience preferred
• Prior sales experience preferred
• Must be able to pass typing test
• 6 months of experience with office software such as Microsoft Windows and Microsoft Office, Outlook required
• Must reflect Dollywood's image by being genuinely friendly and caring and by taking pride in their work
• Must be self-motivated and disciplined
• Must be able to prioritize and complete work assignments on a timely basis
• Must maintain strict confidentiality and judgment regarding privileged information
• Must display and live out Lead with Love qualities by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable
• Must be committed to continuous improvement
• Must have professional appearance with good personal hygiene
• Must promote and support a 'team' work environment by cooperating and helping co-workers
• Must adapt to changes easily
• Must enjoy a fast-paced, dynamic environment
• Must show appreciation to others
• Must be sensitive to the needs of our Guests and feel empowered to take action to meet their needs within company guidelines
• Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
• Must reflect Dollywood's core values through the lens of dignity and respect
• Must be an excellent verbal communicator - accurate, consistent and detailed

Nice-to-haves

• Experience in a customer service role
• Knowledge of safety regulations and procedures
• Ability to work in a team-oriented environment
• Experience in a fast-paced work environment

Benefits

• Flexible scheduling
• Employee discounts
• Opportunities for career development
• Health and wellness programs