Hewlett Packard Enterprise
posted about 1 month ago
Full-time - Senior
Remote
5,001-10,000 employees
Computer and Electronic Product Manufacturing
About the position
The High Performance Computing Technical Support Consultant 4 at Hewlett Packard Enterprise is responsible for providing technology consulting and technical support to both external customers and internal project teams. This role involves maintaining HPC systems, ensuring their availability, and creating documentation for procedures and configurations. The consultant acts as a trusted advisor, fostering effective customer relationships and contributing to the company's solutions portfolio. The position requires advanced subject matter expertise and the ability to solve complex business issues, while also generating new business opportunities and supporting revenue goals.
Responsibilities
- Maintain the HPC systems availability to the customer, creating and documenting site procedures, system diagrams, and other configuration or support documents.
- Maintain system software and firmware revisions, including patches, updates, and OS upgrades.
- Solve system hardware, software, and third-party software issues, providing detailed analysis of problems and solutions.
- Gather data, perform analysis, and escalate problems to higher-level product support groups and management when necessary.
- Provide solutions and implement repairs or workarounds, fully documenting steps taken when required.
- Manage software issues for both the system and user applications, submitting and tracking bugs as required.
- Answer customer inquiries concerning system software versions, product lifecycles, new releases, and third-party applications.
Requirements
- DOE Q Clearance required
- Extensive knowledge and experience with Linux operating systems (RHEL or SLES), workload management systems, parallel file systems, networking and security
- Ability to lead and work effectively in a team environment
- Direct experience and demonstrated proficiency with multiple programming and scripting languages (e.g. Perl, Python, C, FORTRAN, etc.) preferred
- Ability to maintain system software, utilizing debugging tools for problem isolation; will perform software builds, software upgrades, and patch installation as needed
- Excellent interpersonal, customer relations and problem management skills, with the ability to stay calm and professional under pressure while working to strict deadlines
- Experience with project planning and management, process management, and team or project leadership preferred
- Able to clearly document processes and procedures with a focus toward mentoring and knowledge sharing
- Occasional travel for training is required
- On-site work required
Nice-to-haves
- Accountability
- Active Learning
- Active Listening
- Business Growth
- Client Expectations Management
- Coaching
- Creativity
- Critical Thinking
- Cross-Functional Teamwork
- Customer Centric Solutions
- Customer Relationship Management (CRM)
- Design Thinking
- Empathy
- Follow-Through
- Growth Mindset
- Information Technology (IT) Infrastructure
- Infrastructure as a Service (IaaS)
- Intellectual Curiosity
- Long Term Planning
- Managing Ambiguity
- Process Improvements
- Product Services
- Relationship Building
Benefits
- Health & Wellbeing benefits
- Personal & Professional Development programs
- Diversity, Inclusion & Belonging initiatives
