Meta - Austin, TX
posted 5 months ago
The High Priority Escalations Team is part of Global Response Operations whose mission is to advocate for and protect every person, community, and business from risk. We do this by identifying, preventing, and mitigating integrity and support risks across the Meta ecosystem, particularly during critical moments. The High Priority Escalations Team focuses on strategically investigating, enforcing, and coordinating response for the most important issues on Meta's Family of Apps. The Team designs and actions immediate and mid-term mitigation plans to implement Meta policies and leverage operational expertise. We respond to real-time crises, identify and evaluate emerging risks, conduct risk-related investigations, and assess what we could be doing to best benefit our communities. The team is responsible for understanding, communicating, and mitigating new, emerging, and highly ambiguous operational risks. The team has a deep understanding of Meta's systems across tools, products, policies, and processes, which allows us to design and deploy a diverse set of short-term and systemic mitigation strategies to accurately respond to risk across platforms, domains, policy, and regions, in close collaboration with cross-functional teams. The team is at the forefront of managing crises, elections, and other unknown or fringe issues that occur on our platforms. This is an exciting opportunity to help drive impact and strengthen user trust on Meta's family of apps.