High-Rise Community Manager

Mill Creek Residential - Dallas, TX

Full-time - Mid Level

Dallas, TX

Construction of Buildings

About the position

Welcome to Mill Creek! We're glad you're here! At Mill Creek Residential, we are committed to building a diverse, equitable, and inclusive workplace where our associates can grow and bring their whole selves to work. This starts with our recruiting and hiring process. Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. We want you to know that we encourage you to apply if this job excites you, even if you don't meet 100% of the requirements. You may just be the right candidate for this role, or another role and make your mark at Mill Creek. The Community Manager drives financial performance, operational and leasing excellence, and delivers outstanding customer service at one or more communities. This position is responsible for setting performance standards and coaching, developing, and empowering associates towards achievement of desired business outcomes. The Community Manager will manage financial aspects of operations for the assigned community, develop and implement programs to maximize revenue, maintain expense control, and increase value. They will oversee pricing and occupancy strategies, assist in budget preparation, and provide thorough monthly reforecasts and operating reports. In addition to financial management, the Community Manager will oversee sales, lease renewals, and the move-in and move-out processes. They will maintain accurate knowledge of community inventory and pricing, and foster an understanding of the competitive environment to adjust operating strategies accordingly. The role also includes ensuring that the community maintains brand standards, is compliant with all applicable procedures and laws, and managing contracts with third-party service providers. The Community Manager is also responsible for recruiting, hiring, scheduling, training, and performance evaluations of associates. They will empower and develop associates to achieve great performance and establish accountability for the team. This role requires strong communication skills, the ability to analyze data and reports, and the capability to exercise professional judgment in resolving issues with residents and associates. The Community Manager will also need to be proficient in various computer skills and be capable of traveling between communities as necessary.

Responsibilities

• Manage financial aspects of operations for the assigned community (or communities) that contribute to the business goals.
• Develop, implement, and monitor programs to maximize revenue, maintain expense control, and increase value.
• Oversee pricing and occupancy strategies.
• Assist in preparation of community budget.
• Provide thorough and strategic monthly reforecast, monthly operating report, and executive summary of operations.
• Review and approve, or submit for approval, all contracts within the limits defined by MCR budget authority levels.
• Anticipate and communicate significant departures from the budget immediately and in accordance with the company policy and standards.
• Partner with community Service Manager to review and recommend capital improvements and capital programs for expense reduction.
• Oversee sales, lease renewals, move-in and move-out process.
• Maintain accurate and in-depth knowledge of community inventory, pricing and availability as well as general knowledge of competitors.
• Foster a thorough understanding of the community's competitive environment in a submarket and adjust operating strategy accordingly.
• Participate in Revenue Management calls when applicable.
• Ensure community (communities) maintain brand standards including property presentation, marketing, office and model appearance and associate appearance.
• Inspect what you expect and review and analyze operations reports to track community performance.
• Ensure community is compliant with all applicable MCR and Partner procedures and all federal, state and local laws, specifically Fair Housing regulations at the community level.
• Partnering with Service Manager, recommend capital improvements for community.
• Manage contracts with 3rd party service providers.
• Responsible for recruiting, hiring, associate scheduling, work assignments, training and performance evaluations.
• Empower, engage and develop associates to achieve great performance and desired business outcomes.
• Establish goals and accountability for team and provide feedback, coaching and support to drive achievement of established goals.
• Manage performance of subordinates and conduct performance appraisals; provide development support.
• Support associate development and provide targeted training and growth opportunities.

Requirements

• High School diploma or equivalent (GED), Bachelor's degree or related experience preferred.
• 3-5 years of multi-family or related property management experience or equivalent experience.
• 2 years supervisory experience.
• Commitment to, and passion for, providing outstanding customer service.
• Strong communication skills (written and verbal).
• Ability to manage community performance including financial performance, customer service, sales, communications, marketing, negotiation, crisis management and staffing.
• Ability to analyze data/reports to develop solutions to sustain high standards of customer service, optimal revenue generation and effective expense management.
• Ability to set clear objectives and define success for individuals and the team.
• Ability to supervise subordinates and provide feedback and coaching resulting in improved performance.
• Ability to exercise professional judgment to take ownership of and resolve issues and problems with residents and associates diplomatically.
• Ability to clearly communicate, speak, read and write in English as demonstrated by clear and concise written and verbal communication.
• Computer skills including Microsoft Word, Excel, Entrata, Yardi and Revenue Management Software.
• Ability to perform basic arithmetic skills such as measurement, addition, subtraction, multiplication and division.

Nice-to-haves

• Experience with Revenue Management Software.
• Knowledge of Fair Housing regulations.

Benefits

• Competitive salary and performance bonuses.
• Health insurance coverage.
• 401(k) retirement plan with company matching contributions.
• Paid time off and holidays.
• Opportunities for professional development and training.