High Value Account Services Manager

$91,290 - $107,400/Yr

US Bank - New York, NY

Full-time - Senior

New York, NY

Credit Intermediation and Related Activities

About the position

The High Value Account Services Manager at U.S. Bank is responsible for managing a team of Account Service Representatives, ensuring high-quality customer service and support for high-value sales. This role involves overseeing daily operations, coaching team members, and implementing efficient methods and procedures to enhance service delivery. The manager will also interface with various departments to resolve customer issues and provide performance reports to senior management.

Responsibilities

• Directly manage a team of Account Service Representatives.
• Ensure high-quality customer service and support for high-value sales.
• Plan and schedule departmental activities to meet operational standards.
• Review and recommend new methods and procedures for efficiency.
• Interface with other departments and vendors to resolve customer service issues.
• Implement and monitor tracking and performance mechanisms.
• Provide reports to senior management on operations activities.
• Develop and monitor business performance against goals for assigned product lines.

Requirements

• Bachelor's degree or equivalent work experience.
• Eight or more years of operations and/or customer service experience.
• Two or more years of supervisory/management experience.
• Demonstrated knowledge of current products and services offered by U.S. Bank.
• Excellent telephone and interpersonal skills.
• Good problem-solving and negotiation skills.
• Proficient in Microsoft Office applications.
• Strong knowledge of banking operations and human resources.

Nice-to-haves

• Demonstrated leadership skills.
• Effective interpersonal, verbal and written communication skills.
• Ability to manage multiple tasks/projects and deadlines simultaneously.

Benefits

• Paid holidays
• Disability insurance
• Health insurance
• Dental insurance
• 401(k)
• Adoption assistance
• Parental leave
• Vision insurance
• 401(k) matching
• Flexible schedule
• Life insurance