Hilton Columbus at Easton Assistant Executive Housekeeper

Hilton - Cincinnati, OH

Full-time - Mid Level

Cincinnati, OH

Accommodation

About the position

The Assistant Executive Housekeeper at Hilton Columbus at Easton is responsible for maintaining a superior quality of cleanliness in all public areas, guest rooms, offices, and back-of-the-house areas. This role involves keeping a working inventory of all cleaning and guest room supplies, including linens and uniforms, and ensuring the proper safe storage and handling of all chemicals. The Assistant Executive Housekeeper will also ensure that all team members are properly trained and that communication remains open between departmental team members, other departments, and hotel guests. In this position, the Assistant Executive Housekeeper will supervise the productivity of Inspectors, Room Attendants, Lobby Attendants, Laundry Attendants, and House Attendants, ensuring that cleanliness levels are maintained and standards are enforced. This includes personally touring the hotel to inspect stay-over and vacant guest rooms, as well as vending and storage/service areas. The role requires maintaining room control procedures and reporting any discrepancies to the Director of Rooms and the Front Office Manager. Additionally, the Assistant Executive Housekeeper will maintain inventory levels, ensuring proper distribution of inventory items to staff and purchasing items within the prescribed budget. The position also involves creating staffing schedules, interviewing and selecting new housekeeping team members, and conducting performance reviews. The Assistant Executive Housekeeper will participate in departmental and hotel meetings and assist in maintaining the security of departmental keys and lost and found items. Regular attendance and compliance with hotel rules and regulations are essential for success in this role.

Responsibilities

• Supervise the productivity of Inspectors, Room Attendants, Lobby Attendants, Laundry Attendants, and House Attendants.
• Tour the hotel to ensure cleanliness levels are maintained and standards are enforced.
• Inspect stay over and vacant guest rooms while walking each individual guest floor, vending and storage/service area.
• Fill in as floor supervisor as necessary.
• Ensure guest rooms meet Hilton Columbus and Olshan Properties Hotel standards.
• Maintain room control procedures; report all discrepancies to the Director of Rooms and the Front Office Manager.
• Maintain inventory levels to the proper par counts and ensure proper distribution of all inventory items to the staff.
• Purchase inventory items with the prescribed budget and conduct physical inventory of guest supplies and chemicals twice per week.
• Coordinate and create staffing schedules to comply with occupancy and budget labor requirements.
• Interview and select all new Housekeeping team members and establish an ongoing program for orientation, training, and development for all team members.
• Maintain departmental communication through effective use of departmental and individual meetings.
• Assist with conducting all 60-day and annual performance reviews in a timely manner.
• Maintain the security of Room Attendants keys, departmental keys, and hotel keys left in guest rooms.
• Oversee maintenance and upkeep of all Housekeeping and Laundry equipment and train all team members in proper usage of the equipment.
• Participate in departmental and hotel meetings, read weekly Hilton NOW manuscripts, Hilton Learning Conversations, and monthly Blue Energy meetings.

Requirements

• High school diploma or GED (Preferred)
• 1 year of advanced housekeeping experience (Required)
• 1 year of experience in a 300+ room full-service hotel (Required)
• 4 years of hotel management experience (Required)
• Proficiency in Microsoft Office Suite and E-mail services
• Ability to type a minimum of 50 words per minute
• Advanced knowledge of cleaning and laundering chemicals and cleaning equipment usage
• Ability to supervise, coordinate, and motivate department staff
• Excellent communication skills
• Ability to analyze trends in comment card scores, safety reports, SALT scores, and turnover.

Nice-to-haves

• Knowledge of Yardi Systems
• Knowledge of the Synergy System

Benefits

• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Vision insurance
• Employee discount
• Life insurance