About the position
Tennessee Oncology, one of the nation's largest community-based cancer care specialists, is seeking a HIM Specialist to join our team in Columbia, TN. Established in 1976, our mission is to provide access to high-quality cancer care and the expertise of clinical research for all patients, conveniently located within their communities. As a HIM Specialist, you will play a crucial role in managing medical records and ensuring the confidentiality and accuracy of patient information. This position involves providing medical records office support, managing complete patient records for each provider, and obtaining records from outside facilities and provider offices. You will also monitor and distribute inbound documentation, whether electronic or paper, to ensure seamless patient care. In this role, you will follow policies and procedures outlined by management to standardize HIM processes across all clinics. You will prepare patient charts for provider visits, obtain necessary records before appointments, and electronically scan/import appropriate patient-related records into the electronic health record (EHR). Additionally, you will collect paper documents for processing and scanning throughout the clinic and providers' offices, and follow processes for medical records requests to ensure continuity of care. Your responsibilities will also include monitoring and routing inbound and outbound faxes, communicating information regarding the Patient Engagement Portal, and providing excellent customer service to patients, physicians, and clinical staff. The HIM Specialist must demonstrate strong organizational skills and attention to detail, as well as the ability to work productively in a fast-paced environment. You will be expected to respond promptly to requests using preferred communication methods and review daily reports to maintain accurate patient records for external follow-ups. This position may require occasional travel to other clinics as needed, and you will be assigned other duties as necessary to support the team.
Responsibilities
- Provide medical records office support and manage complete patient records for each provider.
- Obtain records from outside facilities and provider offices.
- Monitor and distribute inbound documentation, whether electronic or paper.
- Follow policies and procedures to ensure standardization of HIM processes across all clinics.
- Maintain and ensure the confidentiality of patient information.
- Prepare patient charts for provider visits.
- Electronically scan/import appropriate patient-related records into the electronic health record (EHR).
- Collect paper documents for processing and scanning throughout the clinic and providers' offices.
- Follow processes for medical records requests for continuity of care.
- Monitor and route inbound and outbound faxes.
- Communicate information regarding the Patient Engagement Portal.
- Demonstrate excellent customer service and respond promptly to requests from patients, physicians, and clinical staff.
- Review daily reports to ensure accurate patient records for external follow-ups and maintain failed outbound faxes for completion.
Requirements
- High school graduate or equivalent with GED.
- Medical records experience is strongly preferred.
- Two years of professional office experience preferred.
- Strong computer skills.
- Excellent communication skills.
- Ability to work productively and effectively in a fast-paced environment.
- Strong organizational skills and attention to detail.
- Excellent customer service skills.
