Hiring Customer Service Reps! Monday To Friday Schedule!

$41,600 - $43,680/Yr

TEKsystems - Chandler, AZ

Full-time - Entry Level

Chandler, AZ

10,001+ employees

Professional, Scientific, and Technical Services

About the position

The Customer Service Representative position at TEKsystems involves handling inbound calls from mortgage borrowers, addressing inquiries related to payments and escrow during the first half of the month. In the latter half, representatives will also utilize an auto dialer to remind borrowers about their payments, while not engaging in collections. This role is structured with a Monday to Friday schedule, ensuring a work-life balance without weekend commitments.

Responsibilities

• Handle inbound calls from mortgage borrowers regarding payment and escrow inquiries.
• Utilize an auto dialer to remind borrowers of their payments during the second half of the month.
• Assist borrowers in making payments over the phone, without engaging in collections.

Requirements

• Strong communication skills to effectively assist customers over the phone.
• Ability to work in a fast-paced environment and manage multiple calls.

Nice-to-haves

• Bilingual skills are preferred for higher pay.

Benefits

• Competitive hourly pay of $20/hour, with $21/hour for bilingual representatives.
• Consistent Monday to Friday schedule with no weekend work.