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Signature Flight Support - Key West, FL
posted 2 months ago
About the position
The Air Concierge position at Signature Flight Support Corporation is a part-time role focused on providing exceptional customer service and operational support for general aviation aircraft, crews, and passengers. The Line Service Technician (LST) is responsible for a variety of tasks including fueling, de-icing, and maintaining safe and clean operations at the fixed base operation (FBO). This role requires teamwork, effective communication, and adherence to safety protocols while ensuring a welcoming atmosphere for all guests.
Responsibilities
- Work as part of a team delivering safe and efficient aircraft services.
- Collaborate with coworkers, customers, clients, vendors, and aircraft crewmembers to meet customer service needs.
- Service aircraft as requested, including fueling, de-icing, lavatory, and catering services.
- Operate and drive ground service equipment such as fuel trucks and tugs.
- Promote and deliver general aviation services to customers and guests.
- Maintain safe, clean, and secure ramps and operations.
- Drive a shuttle vehicle with passengers and/or luggage.
- Load and unload luggage and cargo into/out of aircraft and FBO.
- Handle fuel quality control and maintain accurate documentation.
- Provide professional and friendly customer service at all times.
- Comply with operational, safety, and customer service requirements.
- Enforce security protocols as dictated by the company and airport.
- Create accurate records of time worked and services performed.
- Abide by emergency response procedures during critical events.
- Recommend improvements to operational standards and practices.
Requirements
- High school diploma or GED.
- Minimum of 18 years of age.
- Valid state driver's license; CDL may be required in some locations.
- Ability to pass background checks and drug tests.
- Legally authorized to work in the country of employment.
- Ability to complete Signature's training programs.
- Ability to pass a color vision test for inspecting aviation fuel.
- Proficient in using a computer and email.
- Excellent verbal and written communication skills in English.
- Ability to perform simple arithmetic operations.
- Ability to work flexible schedules, including nights, holidays, and weekends.
Nice-to-haves
- Three to six months experience in aviation or customer service.
Benefits
- Competitive salary based on experience and qualifications.
- Opportunities for training and development.
- Flexible scheduling options.
